h bajje's Privacy Policy

1. Introduction and Scope

h bajje is an online entertainment and betting platform operated for users in Bangladesh. We believe that protecting your personal information is a fundamental part of our responsibility. Every matter set out in this privacy policy applies equally to our platform's website, mobile application and all digital channels.

This policy covers: what types of information are collected, the purposes for which it is used, when it may be shared with third parties, and what rights you have over that information. By continuing to use our services, you are considered to have accepted the latest version of this policy.

2. Types of Information Collected

2.1 Registration and Identity Information

When creating an account, we collect your name, date of birth, mobile number, email address and residential details. Our platform is only for individuals aged 21 or above, so providing the information needed for age verification is mandatory.

2.2 Financial Information

To process transactions, we collect information related to your payment method, such as the mobile number linked to your bKash, Nagad or Rocket account, or relevant bank account details. Full card numbers or bank PINs are never collected or stored.

2.3 Identity Verification Documents

For security and account verification purposes, we may request a copy of your National ID (NID) or passport. These documents are used solely for identity confirmation and are stored in a secure, encrypted environment.

2.4 Usage and Technical Information

When you use our site or app, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Site access and navigation patterns
• Cookie and session data
• Game or betting activity logs

3. Purpose of Data Collection

h bajje uses your information for the following specific purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To prevent fraud and unauthorised access
• To maintain platform security
• To provide customer support and resolve issues
• To present services and offers relevant to your preferences
• To comply with applicable legal obligations
• To analyse and improve platform performance

We never use your information for any purpose outside this list. If your information needs to be used for a new purpose, you will be informed in advance.

4. Data Sharing and Third Parties

4.1 Service Provider Partners

Running our services requires the involvement of certain trusted third parties, such as payment processors, data storage providers and fraud prevention systems. Only the minimum amount of information necessary for them to carry out their work is shared with these partners.

4.2 Legal Requirements

We may provide necessary information under court orders, reasonable requests from government authorities, or applicable legal obligations. In such cases, only the minimum required information is provided.

4.3 What We Do Not Do

h bajje never:

• Sells or rents your information
• Shares information with third parties for advertising or marketing purposes
• Builds personal profiles for commercial use without your consent

5. Data Security Measures

h bajje has implemented industry-standard technical and organisational measures to protect your information. All data exchanged between you and our servers is secured through SSL encryption technology. In addition:

• Stored data is protected with high-grade encryption
• System access is controlled through strict identity verification
• Regular security audits and vulnerability assessments are conducted
• Staff receive training on data protection
• Suspicious activity is monitored automatically

However, no system on the internet can guarantee complete security. Should a security breach occur, we will notify affected users as quickly as possible in accordance with applicable regulations.

6. Cookie Policy

Our platform uses cookies that improve your experience and ensure the site functions correctly. There are three types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your language preference and personal settings.
• Analytics cookies: Help us understand how the site is used — these can be disabled from your browser settings.

You can manage cookies at any time by changing your browser settings. However, disabling certain cookies may cause some parts of the site to not work correctly.

7. Data Retention Period

We retain your information only for as long as is necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, some information may be kept for a set period — particularly financial transaction records needed for legal and accounting purposes. Once that period has passed, the information is securely deleted.

8. User Rights

You have the following rights over your own information on h bajje:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a summary of that information within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or inaccurate, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations or ongoing disputes are involved, it may not be possible to fulfil this request in full.

8.4 Right to Object to Processing

You may object to or unsubscribe from marketing communications at any time. Each marketing message includes a straightforward way to unsubscribe.

9. Protection of Minors

h bajje is intended solely for individuals aged 21 or above. We do not knowingly collect information from any minor. If a child or teenager has mistakenly opened an account and we are informed of this, that account and all associated information will be deleted immediately. To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Third-Party Links and Services

Our platform delivers content from third-party game studios such as Pragmatic Play, Evolution and JILI. These studios have their own privacy policies, which may also apply when you use their services. We are not responsible for the privacy practices of third parties.

11. Policy Changes

This privacy policy may be updated from time to time to keep pace with changes in h bajje's business operations or applicable law. If significant changes are made, you will be notified in advance via your registered email or through the platform. Continuing to use the service after a revised policy is published will be considered acceptance of the new policy.

12. Contact and Complaints

If you have any questions, concerns or data-related requests regarding this privacy policy, please contact our support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. To learn more about us, you can visit our About Us page.

Our Frequently Asked Questions (FAQ) section may also be helpful for general questions about data protection.